The ability of individuals, organizations and society to manage their affairs successfully. There are four interconnected levels of capacity: Individual capacity (professionals/ human resources with their knowledge, experience, skills and attitudes); organizational capacity (operating through procedures, routines, knowledge management and incentive systems); sector institutions and the ‘enabling environment’ (the legal, fiscal, policy and administrative frameworks); and civil society (the collections of groups and tax payers with their cultures, ambitions, votes and values).

Effective Community Management – understanding goals, motivations and drivers

This article presents several striking findings stemming from several recent capacity assessments and capacity development reviews over the past three years (WaterAid and USAID WASHPaLS #2). Tackling these issues will have transformative impact on the water, sanitation, and hygiene and development sectors.

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